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As a customer, you have the option to choose the courier service provider for your online order that works best for you. We provide courier delivery and pick-up services at physical shop. Customers are not required to pay any delivery charge when choosing the pick-up service at physical shop. For courier delivery service, there is a shipping fee that depends on your selected courier service provider, destination, weight and parcel dimensions.
Pick-Up Address and Opening Hours:
HKUST Souvenir Shop
G/F at the Piazza, The Hong Kong University of Science and Technology, Clear Water Bay, Kowloon.
Monday to Friday – 11am to 6 pm
Closed on Saturday, Sunday and Public Holidays
CHANGE MAILING ADDRESS
If you’ve just finished placing your order, please call us and we’ll try to modify your order if it is not yet sent to the courier service. You may have to pay for the extra cost incurred. Once the order is dispatched to the carrier, we cannot accept any request for the change of delivery address. If you like to change to pick up at the shop, we may arrange for that only if the order has not been dispatched. However, the paid delivery charge will not be refunded. In this case, please call us for further assistance as soon as possible. You can reach us at +852 2623 1222 or e-mail us at email@example.com.
TAXES AND DUTIES
Import duties and/or taxes may be levied by the local country's authorities if good are received outside Hong Kong. Payment of these charges is necessary to release your order from customs. Our courier will contact you locally with details of any import duty to pay. Please note that the Site has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As the recipient, you will be responsible for all import duties, customs and local sales’ taxes levied by the country you are shipping to. Please consider to contact your local customs office for current charges before you order. We will not accept order cancellation due to the customs charges levied on the orders.
CONFIRMATION OF RECEIPT
You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by the Site. You also accept the associated transfer of responsibility in the same way. The Site reserves the right to update its shipping terms at its sole discretion without prior notice.